How to Update Mobile Number and Email ID on EPFO Portal in Case of Lost Credentials
Table of Contents
- Introduction
- Importance of Access to EPFO Portal for Employers
- Challenges with Two-Factor Authentication (2FA)
- Understanding the Challenge with 2FA
- The Role of 2FA in EPFO
- Issues Arising from Unavailable Registered Mobile Numbers
- Steps to Regain Access and Update Credentials
- Access the EPFO Portal
- Navigate to the ECR/Returns/Payments Section
- Forgot Password? No Problem
- Generate a Request Letter for Lost Mobile Number
- Register for a New Request Letter
- Download the Request Letter
- Conclusion
- The Importance of Keeping Credentials Updated
- Contact Information for Further Assistance
- FAQs
As an employer, ensuring smooth access to the Employees’ Provident Fund Organization (EPFO) portal is crucial for managing monthly processes. However, the introduction of Two-Factor Authentication (2FA) has complicated things, especially if your registered mobile number is no longer available. This blog will guide you on how to update your mobile number and email ID on the EPFO Portal in case you’ve lost access to your registered credentials.
The Challenge with 2FA
The EPFO’s 2FA system adds an extra layer of security by requiring a one-time password (OTP) sent to your registered mobile number. While this enhances security, it can cause significant inconvenience if your registered mobile number is no longer accessible. In such cases, you may find yourself locked out of the system, unable to carry out essential tasks.
Why 2FA?
Two-factor authentication was introduced to safeguard sensitive data and ensure that only authorized users can access their EPFO accounts. However, this added security comes with the drawback of potential access issues if the registered mobile number is unavailable.
Steps to Update Mobile Number
If you find yourself locked out of the EPFO portal due to a lost mobile number, follow these steps to regain access and update your credentials.
1. Access the EPFO Portal
First, visit the EPFO portal by clicking on this link.
2. Use to the ECR/Returns/Payments Section
Once on the homepage, click on the ECR/Returns/Payments section to proceed.
3. Forgot Password? No Problem
If you can’t access the EPFO portal because your registered mobile number or password is outdated or incorrect, click on the Forget Password option. This will help you initiate the process of recovering your account.
4. Generate a Request Letter for a Lost Mobile Number
In case you’ve lost access to your registered mobile number, follow these steps:
- Click on the Generate request letter option.
- Do not fill in any details at this stage.
This step will allow you to generate a request letter that you can use to update your registered mobile number.
Figure 1: Link to Generate Request Letter
This figure illustrates where to click to generate the request letter.
5. Register for a New Request Letter
After generating the request letter, select the Register for new request letter radio button.
Figure 2: Select the Appropriate Option in the Reason Section
In this section, you’ll need to select the appropriate reason for updating your mobile number. Fill out the form carefully and click on the Submit button.
6. Download the Request Letter
If you have already generated a request letter previously, you can download it by filling in the required form. Once downloaded, print the registered request letter form for your records.
Conclusion
While the EPFO’s implementation of 2FA aims to enhance security, it can also create challenges for users who lose access to their registered mobile numbers. By following the steps outlined in this guide, you can use the EPFO portal, update your mobile number, and regain control of your account. Remember to keep your credentials up to date to avoid any disruptions in your monthly processes.
For further assistance, you can always reach out to the EPFO Help Desk at 18001-18005.
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Frequently Asked Questions (FAQs)
- What is Two-Factor Authentication (2FA) and why is it necessary?
A: 2FA is a security feature that requires users to verify their identity through two steps: something they know (password) and something they have (OTP sent to a registered mobile number). It’s designed to protect sensitive information and ensure that only authorized users can access their EPFO accounts.
- What should I do if I lose access to my registered mobile number?
A: If you lose access to your registered mobile number, you need to generate a request letter through the EPFO portal to update your mobile number. Follow the steps outlined in the guide to regain access.
- How can I generate a request letter to update my mobile number?
A: You can generate a request letter by clicking on the “Generate request letter” option in the EPFO portal, without filling in any details initially. After that, register for a new request letter by selecting the appropriate option in the Reason section.
- What happens if I have already generated a request letter?
A: If you have already generated a request letter, you can download it by filling in the required form on the EPFO portal. Make sure to print the registered request letter for your records.
- How do I ensure my EPFO account remains secure?
A: Regularly update your registered mobile number and email ID to ensure you don’t lose access to your EPFO account. Always keep your credentials up to date and contact the EPFO Help Desk for any assistance.
- Who can I contact for help with EPFO portal issues?
A: For any issues or further assistance, you can reach out to the EPFO Help Desk at 18001-18005.
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